Shipping Policies

 

(International Specific Shipping Policies)

Delivery

Please check all addresses carefully. All Things Barbecue guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our warehouse. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. All Things Barbecue only ships in the continental United States.

Standard Deliveries Are Only Made Monday Through Friday
ATBBQ is not responsible for weather delays or other carrier issues.

• Standard Shipping
  Standard ground shipments for in stock items are processed in approximately 2 business days. Shipments are only processed Monday through Friday, with the exception of national holidays. All Things Barbecue determines the shipping carrier.
• FedEx 2nd and Next Day Air
  Expedited shipping orders placed by 1pm CST will ship the same day. Expedited shipping orders placed after 1pm CST will ship the next business day. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per FedEx policy not all areas are guaranteed to receive overnight deliveries. Carriers may only count business days for 2nd day delivery dates.
• Free Shipping
  Standard ground shipments for in stock items are processed in approximately 2 business days. All products that qualify will ship for $10 if the order is between $49 and $89, and they will ship for free if the order is over $89. Qualifying products are marked as such on their individual pages. Free shipping offers are only available in the continental United States.
• Freight Shipping
  Grills shipped by freight, typically leave warehouse in 3-5 days. We are experiencing high volume and our warehouse is working hard to process orders as quickly as possible. We appreciate your patience. For more on our freight policy, please see below.
• Alaska, Hawaii and US Territories
  Orders for Alaska, Hawaii, American Samoa, Guam, Norther Mariana Islands and Puerto Rico are shipped via USPS.

All items are shipped from our warehouse in Wichita, Kansas or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability or other circumstances. The shipping process is as follows:

For Items Shipped From Our Fulfillment Center:

• In-stock parcel and freight item shipping
  • Orders Placed before 1pm CT Ship Same Day (weekends and holidays excluded).
  • Orders Placed after 1pm CT Ship Next Business Day.
  • In-stock large and freight items typically leave our warehouse the same or next business day.
• Orders shipping via ground shipping will arrive within 5 - 10 business days.
• Overnight delivery orders will arrive the following day after fulfillment.
• FedEx requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.

Saturday Deliver:

This service is available in limited areas for an additional fee. Contact Customer Service at 1-316-440-3950 during normal business hours for Saturday Delivery options.

Free Shipping:

Free shipping offers only apply to the continental United States. 

Shipping Holidays

All Things Barbecue and its carriers will not ship or deliver on the following days:

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Freight Policy

The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.

After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.

Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at support@atbbq.com. In most cases, it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.

 

*Freight Policy Only Applies Continental US

Supplier Shipments

Items shipped to you directly from our suppliers may have additional conditions which will be communicated to you if they fall outside these policies.

Shipping to PO Boxes

Select USPS options should be your best option for PO Box addresses. FedEx deliveries to your PO Box must be shipped to the street address of your US Post Office with the PO Box as the second address line. Note that the USPS can take an additional day to process your delivery in these cases. Items shipped via freight can not be delivered to PO Boxes. Please refer to our Freight Policy for more information on freight shipments.

Shipping Outside of the United States

All Things Barbecue ships orders to the following countries:

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Turkey, United Arab Emirates, United Kingdom

All Things Barbecue does not ship via freight outside the United States. Free shipping offers are not available outside the continental United States.

Handling and Order Date Cut-Offs

International orders leave our warehouse within 3 business days of receipt of order. Business days are defined as Monday through Friday. For example, an order placed before close of business on Thursday will leave our warehouse on Tuesday.

Rates

Shipping charges, import duties and taxes for your order will be calculated and displayed at checkout. All Things Barbecue is not responsible for these charges and are your responsibility as the customer.

Estimated Delivery Times

Shipping Option	Estimated Delivery Time
UPS Standard Only available to Canada and Mexico	6-10 Business Days*
UPS Expedited	2-8 Business Days*
UPS Express SAVER	3-7 Business Days*

*Please allow extra time during holidays and other high-volume shipping dates. Delivery times do not include processing at customs.

Refunds and Returns

Items shipped to addresses outside the United States cannot be returned for any reason. At our discretion, All Things Barbecue may refund the order if it arrives damaged and a claim is submitted to customer service. Shipping fees, import duties, taxes and other cross-border fees are the responsibility of the customer and will not be refunded.

How to Check Order Status

When your order has shipped, you will receive an email notification from us which includes a tracking number you can use to check its status. Please allow 48 hours for tracking information to become active. Once your order is in transit, please monitor the tracking information. Please be sure your contact information (email and phone number) is accurate in your order information in case any questions occur during transit.

For questions about your order, or International Shipping, please email us at support@atbbq.com. Please reference your order number (if applicable) in the subject line or body of the email to help expedite an answer to your inquiry.