At All Things BBQ, LLC, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set specific guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less a 10% restocking fee. Shipping fees are non-refundable. For free shipping orders, actual shipping costs will be deducted from your refund. All sales are final on any "sale" items.
An item can be returned if it has not been used for a standard 10% re-stocking fee and must be returned within 15 days of sale date. To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) due to shipping errors or any other reason, you must:
Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 316-440-3950 within 5 days of the receipt of the product(s). You must provide us with your name, contact number, invoice number, order date and reason for return.
If there was an error on our part, call us within 5 days of the product delivery and we will make every effort to send you the correct product at no cost to you.
All Clearance items are sold “as is” and are not eligible for return.
When receiving a delivery from All Things BBQ, LLC, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight. In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)
For items shipped via FedEx, UPS. If there is any damage, visible or not, you have 5 days to contact us at 316-440-3950 to report the damage and to get a return authorization number. If you do not contact us within 5 days, the merchandise becomes your property.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We will make every effort to replace damaged pieces at no cost to you.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 316-440-3950 for further instructions on how to process your return.